The considered choice

Returns.

Our approach to returns, exchanges and refunds.

Draft: The returns information is placeholder text and has not been finalised by the business. Items in [square brackets] still need real information.

Eligibility

[To be confirmed by LOZIA]. State which pieces can be returned or exchanged.

Return window

[To be confirmed by LOZIA]. State how many days customers have after delivery.

Condition requirements

[To be confirmed by LOZIA]. For example: unworn, unwashed, with tags attached.

Excluded items

[To be confirmed by LOZIA]. List anything that cannot be returned.

Exchanges

[To be confirmed by LOZIA]. Describe how a customer asks for a different size or colour.

Refunds

[To be confirmed by LOZIA]. Describe how and when refunds are issued for bank-transfer payments.

Return shipping

[To be confirmed by LOZIA]. State who pays for return delivery.

Damaged or wrong items

[To be confirmed by LOZIA]. Describe how to report a damaged or incorrect piece and what LOZIA will do.

How to contact us

Use the details on the Contact page and include your order number.